Terms & Conditions

These Terms and Conditions govern your access to and use of this website and the services provided by Starc Migration Pty Ltd. By accessing or using this website, or by engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not accept these Terms, you must not use the website or our services.

1. Services and Access

Starc Migration Pty Ltd offers migration and education consultancy services, delivered by registered migration agents in accordance with the Migration Agents Code of Conduct.

We may also provide access to related services, including referrals to third-party providers such as:

Health insurance companies
Educational institutions

Third-party information, links, or tools presented on this website are for your convenience and do not constitute an endorsement unless otherwise stated.

User Responsibility:

You are responsible for maintaining any hardware, software, or internet connection required to access this website.

By submitting your contact details through this website or any related platform, you consent to being contacted by our team for:

Providing service information
Responding to enquiries
Following up on your interest
Delivering updates or promotional content

Your information may be shared with trusted partners where necessary, in accordance with our Privacy Policy.

2. Acceptance of Terms and Compliance

Your continued use of this website confirms:

Your acceptance of these Terms
Your agreement to comply with all applicable laws and regulations

We may revise these Terms at any time by updating this page. Changes take effect upon publication unless otherwise stated. It is your responsibility to review the Terms periodically.

Age Restriction:

Our services and website are intended for individuals aged 18 and above. If under 18, you must not use the website or engage our services without parental or guardian supervision and formal consent.

Right to Refuse Service:

We reserve the right to refuse service or restrict access to the website if we believe a user has violated these Terms or applicable laws.

3. Confidentiality and Code of Conduct

We operate in full compliance with the Migration Agents Code of Conduct.

All personal information is treated confidentially.
We do not disclose your data to third parties without your consent, unless required by law.
Secure records of all client files are maintained and retained for a minimum of seven years.

Client File Access:

You may request access to your file, subject to a reasonable administrative fee.

4. Fees, Payment and Termination

All service fees will be clearly outlined in a written agreement before work commences.

These fees are separate from any government charges, skills assessment costs, translation services, or third-party institution fees.

Full payment is typically required prior to service commencement unless otherwise agreed in writing.

5. Refund Policy

No refunds are provided once services have commenced.
In rare and exceptional cases, a partial refund may be considered, less the value of work performed and administrative expenses.
This policy does not limit your rights under Australian Consumer Law.

6. Complaints

Direct any complaints to your assigned Contact Person. We aim to resolve issues promptly and courteously.

7. Termination

You may terminate your agreement with us by providing written notice.
We may also terminate services at our discretion for breach of Terms or cooperation breakdown.
All fees for services rendered up to termination remain payable.
Original documents will be returned; a copy of your file will be retained for compliance purposes.